Refund Policy

‍Free Shipping

Free standard shipping is available for domestic orders with total product amounts over $50.. Shipping options do not count towards the order total.

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Missing Packages Marked "Delivered"

Skin Theory can only refund or replace a missing order marked "Delivered" if Signature Confirmation is selected for delivery.

If an order is marked "Delivered" by the carrier but you cannot find it, ask neighbors if they received it by mistake. Wait 2 business days to determine if it was marked delivered prior to delivery (but is not lost). If your package has not arrived within 2 business days of being marked "Delivered," file a missing mail inquiry with the USPS here: https://missingmail.usps.com/.

Returns

Any item that is unopened, unused and in its original packaging can be returned within 30 days of purchase by emailing us at skintheorypros@gmail.com. 

We cannot accept returns of opened or used products.

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