Shipping & Returns

Free Shipping over $50

Free standard shipping is available for domestic orders with total product amounts over $50. Shipping cost and options do not count towards the order total.

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Missing Packages Marked "Delivered"

Skin Theory can only refund or replace a missing order marked "Delivered" if Signature Confirmation is selected for delivery.

If an order is marked "Delivered" by the carrier but you cannot find it, ask neighbors if they received it by mistake. Wait 2 business days to determine if it was marked delivered prior to delivery (but is not lost). If your package has not arrived within 2 business days of being marked "Delivered," file a missing mail inquiry with the USPS here: https://missingmail.usps.com/.

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Damaged Products

If a product is damaged upon receipt, please notify us at skintheorypros@gmail.com. Please include a picture of the damaged product. We will send a replacement out to you at no cost.

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Wrong / Incorrect  Products

If you receive the wrong product, please notify us by calling us at (630) 488-6334 and we will send the correct product out to you at no cost. We will also include a pre-paid return shipping label. You can use the original packaging to return the wrong product.

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Incorrect Addresses

If a customer provides an incorrect address for shipping an order and that order is returned to us, we can re-ship it to a corrected address as notified by the customer. Free shipping does not apply to this second round of shipping. If a package is accepted and not returned from an incorrect customer-provided address, Skin Theory cannot refund or replace the order. 

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